Tele Caller Jobs In Assam India

Tele Caller Jobs in Assam India: A Tele Caller, also known as a telemarketer or call center agent, is someone who works in a call center or a similar environment to make outbound calls to potential customers or clients. 

The primary purpose of a telecaller's job is to engage with people over the phone and promote products, services, or ideas, or to collect information or conduct surveys. Here's a brief overview of what a telecaller's job typically involves:

What are the duties of Tele Caller ?

Input customer information into computer and verbally relay information to sales representatives regarding customer sales opportunities. Record customer contacts, sales information, and other information about products and services. Communicate with sales representatives regarding customer calls.

Telesales Executive Job in Sibsagar (Telecalling)

Outbound Calls: Telecallers make outgoing calls to individuals or businesses to either sell a product or service, generate leads, conduct surveys, or provide information.

Script Follow-Up: They often follow a script provided by their employer to ensure that they convey a consistent and persuasive message.

Customer Engagement: Telecallers need to engage with customers professionally and politely, answering their questions and addressing any concerns or objections.

Lead Generation: In sales-oriented roles, they might be responsible for identifying and qualifying potential leads for the sales team.

Data Entry: Telecallers may need to enter customer information, feedback, and call details into a database or CRM system.

Meeting Targets: Many telecalling jobs come with sales targets or call volume quotas that agents are expected to meet.

Product/Service Knowledge: Telecallers need to have a good understanding of the products or services they are promoting or selling.

Compliance: They must adhere to relevant laws and regulations, including telemarketing rules, privacy laws, and do-not-call lists.

Handling Objections: Telecallers should be skilled at handling objections, rejections, and customer complaints in a professional manner.

Follow-Up: In some cases, telecallers may be responsible for scheduling follow-up calls or appointments.

Team Collaboration: They may need to work closely with other team members, such as sales representatives or customer support agents.

Quality Assurance: Many call centers have quality assurance measures in place to monitor and improve the quality of calls.

What are the qualifications for Telecaller ?

Telecaller Requirements:

• High school diploma or equivalent.

• Prior experience as a telecaller or similar.

• Completion of a sales-related training program is preferred.

• Computer literate.

• Exposure to diverse viewpoints, cultural norms, and experiences.

• Superb verbal communication.

Telecaller positions vary by industry, so the specific responsibilities and expectations can differ. Some work in sales, while others focus on customer service or market research. It's important for telecallers to have excellent communication and interpersonal skills, patience, resilience, and the ability to work well in a fast-paced and sometimes high-pressure environment. Training is often provided to help telecallers succeed in their roles.

Please note that the effectiveness of telemarketing and the perception of it by consumers can vary widely, and regulations governing telemarketing practices may change over time. It's important for telecallers to stay informed about the latest rules and best practices in their field.